Indonesia’s eCommerce Landscape 2014

Dec 15, 2013 Download This SingPost eCommerce white paper provides an overview of the eCommerce landscape of Indonesia. It discusses the drivers of eCommerce growth, insights into the profile of the Indonesian online shopper, key industry players and challenges in one of the region’s fastest growing consumer markets. Indonesia’s eCommerce space has high growth potential driven by the increase in internet and mobile penetration, a growing consumer base and spending, rapid developments in both direct selling websites and marketplaces as well as continuous activity in the social media space. This paper also highlights the requirement of increasing investments in infrastructure and logistics to keep up with the overall growth and demands of the online...

Customer Centricity: Core Postal DNA for a highly competitive eCommerce market environment

Nov 19, 2013 Download This white paper was written by SingPost’s Group Chief Operating Officer, Dr Sascha Hower, and Vice President of Customer Care & Excellence, Lily Loo. It is an extract of the book “Reinventing The Post: Changing Postal Thinking” by Derek Osborn (editor), Dr Wolfgang Baier (preface) and published by Libri Publishing (October 1, 2014). Modern technology and the rapid pace of innovation have changed our lives forever. For the postal world, this has resulted in the swift decline in letter-mail and the sharp rise in parcels and packets due to e-substitution and the growth in online shopping globally. Do postal operators still have a place in this new environment which is characterised by new norms in customer expectations for transparency, speed, choice, convenience, reliability and more? The answer is obvious as we look around us and see postal peers reinventing themselves to adapt to the changing landscape. It is clear that, in order to survive, postal companies need to transform to meet the changing needs of the customer. What is even more evident is that the playing field is now much wider, with non-traditional providers competing with traditional postal players for market share in delivery solutions. Let us take a look at the impetus for postal companies to make Customer Centricity core to their DNA in a highly competitive eCommerce market. We present these insights with some specific examples from Singapore Post’s customer-centric...

Developing eCommerce Market Entry Strategies in Asia Pacific

Mar 16, 2013 Download Jointly developed by two global eCommerce leaders: SP eCommerce and TradeGlobal, this advisory report highlights the potential of eCommerce in Asia Pacific. With key insights and the latest research findings, global brands can gain a deeper understanding of the unique challenges present in this highly lucrative yet fragmented region. This report also aims to provide global brands with recommendations on how they can plan their market entry strategy into this complex region to fully explore its eCommerce...
The Changing Face of eCommerce and Logistics in Asia Pacific

The Changing Face of eCommerce and Logistics in Asia Pacific

Jan 1, 2013 Download Asia Pacific (APAC) is the fastest growing region in the global eCommerce landscape. This paper explores key trends and opportunities for logistics companies serving this fast moving sector. It also discusses challenges of doing business in Asia and specific initiatives that some companies have taken to stay competitive and effective in this dynamic region. Key Highlights   Asia Pacific is the Pulse of the Global eCommerce Boom: The region’s growth in online retail is forecast to surpass North America by 2014, making APAC the largest region for B2C online sales in the world. Four Key Factors Fuel eCommerce Growth in the Region: The rise of the middle class, greater mobile and Internet penetration, more supply of new eCommerce players and increasing logistics options in the ecosystem have greatly contributed to this growth. Southeast Asia’s Logistics Infrastructure is Changing: Logistics and transportation providers need to reinvent themselves to stay competitive in the fast-changing eCommerce landscape. Customer Needs are Changing: Customer-centric design is key, with a greater emphasis on localisation and creating seamless experiences across multiple touch points. Asia Pacific is Facing Multiple Challenges for eCommerce Growth: The region’s eCommerce ecosystem and supporting infrastructure need to develop to keep up with the industry’s growth. Managing customer expectations and complexities in cross-border commerce are also key challenges. Singapore is Set to Be a Key Gateway into Asia Pacific’s eCommerce Market: Strategically located in the region, Singapore’s highly developed infrastructure, technological advancements and global connections make it a promising entry point into the...