We have a dedicated Store Operations Team ready to handle the day-to-day operations of your eCommerce shop.
We Operate Webstores In
Support For Your eCommerce Sites
We Monitor Your Sites
All Year Round
What We Offer
Managing the operations of an eCommerce site and the variety of service partners involved can be a challenging and cost-intensive task. The list of daily tasks is long. From keeping your content up-to-date, driving traffic to your site and increasing conversion through performance marketing, to managing inventories and your customers, store operations requires a dedicated team. With SP eCommerce’s end-to-end eCommerce solution, we have all components required to deliver and manage the day-to-day operations of your eCommerce store.
Product Catalogue & Content Management
- Updates of product catalogue, order of products shown onsite, architecture of new product catalogues and sub categories.
- Facilitate product launches and seasonal promotions.
- Updates of product pricing to ensure alignment with any campaigns, limited offers or sales.
- Set up of promotional codes and coupons required for promotional marketing campaigns.
- Deliver effective email marketing campaigns through promotional, transactional and triggered emails.
- Coordinate all marketing activities with your team and our performance marketing experts.
Order & Payments Management
- Monitor all incoming orders.
- Manage all payments, refunds and chargeback cases.
- Work closely with regional warehouses to ensure timely inbound, pick, pack and outbound of your products.
- Manage all delivery and return activities with our regional delivery teams.
- On-going analysis and reporting on store and delivery performance.
- Coordinate customer care across the region and updates on any product launches and campaigns.
- Manage all customer complaints and delivery escalations with internal and external parties.
- Analyse and report customer service performance.
Our Work Flow