Store Operations

We have a dedicated Store Operations Team ready to handle the day-to-day operations of your eCommerce shop.

We Operate Webstores In

Countries

We Provide

Support For Your eCommerce Sites

We Monitor Your Sites

All Year Round

What We Offer

Managing the operations of an eCommerce site and the variety of service partners involved can be a challenging and cost-intensive task. The list of daily tasks is long. From keeping your content up-to-date, driving traffic to your site and increasing conversion through performance marketing, to managing inventories and your customers, store operations requires a dedicated team. With SP eCommerce’s end-to-end eCommerce solution, we have all components required to deliver and manage the day-to-day operations of your eCommerce store.


Product Catalogue & Content Management
We manage the ongoing updates of your product catalogue and content on your site. Capabilities include:

  • Updates of product catalogue, order of products shown onsite, architecture of new product catalogues and sub categories.
  • Facilitate product launches and seasonal promotions.
  • Updates of product pricing to ensure alignment with any campaigns, limited offers or sales.
Marketing Coordination
We coordinate the daily marketing and promotion activities ensuring a smooth execution of your campaigns. Capabilities include:

  • Set up of promotional codes and coupons required for promotional marketing campaigns.
  • Deliver effective email marketing campaigns through promotional, transactional and triggered emails.
  • Coordinate all marketing activities with your team and our performance marketing experts.
Order & Payments Management
Our team monitors all orders, payments and deliveries to ensure great customer experience. Capabilities include:

  • Monitor all incoming orders.
  • Manage all payments, refunds and chargeback cases.
  • Work closely with regional warehouses to ensure timely inbound, pick, pack and outbound of your products.
  • Manage all delivery and return activities with our regional delivery teams.
  • On-going analysis and reporting on store and delivery performance.
Customer Management
We manage all interactions with your customers, ensuring an optimal customer experience. Capabilities include:

  • Coordinate customer care across the region and updates on any product launches and campaigns.
  • Manage all customer complaints and delivery escalations with internal and external parties.
  • Analyse and report customer service performance.

Our Work Flow


Contact Us

Drop us a line and one of our eCommerce Consultants will respond to you as soon as possible.

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