Customer Care

Turn customers into ambassadors with a highly trained and monitored customer care team that knows your brand


Calls Answered in 20 Seconds; Emails Answered in 1 Working Day


Resolution Rate


Case Documentation Rate

Overcome the complexities and challenges of serving modern online shoppers in a multitude of cultures, languages and diverse consumer behaviors.

Customer Care - Centers in Asia Map

Dedicated customer care centers in Singapore, China, India, Indonesia, Philippines and Thailand.

SP eCommerce’s customer care infrastructure supports all key Asian languages and geographies through dedicated centers in Singapore, Philippines, India and China. Equipped with deep knowledge of consumer expectations in the Asia Pacific region, our customer care experts blend technology, expertise and global best practices to help you support a superior end-to-end buyer journey.

Grow your customer care solution with your business, and ensure consistent high-quality interactions with your brand wherever you choose to expand in Asia Pacific.

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